The operating department is concerned with the running of both passengers and goods trains and is headed by Chief Operations Manager (COM).
The department also arranges multi modal traffic in regular coordination with Container Corporation of India. This includes both traffic for export and traffic for domestic use.
The passenger traffic has seen a constant increase over the years, due to increase in population as well as increase in requirement to travel across the country. The freight traffic has also increased simultaneously. The Operating Department has to examine these increasing requirements and has to organize to suite the growing needs of traffic. This also involves planning for infrastructural developments in the Zone.