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Press Release No. 20309-01-2019
Press Release No. 203, SWR AIMS FOR TRANSPARENCY IN CATERING, TO PRINT “NO TIPS PLEASE, IF NO BILL, YOUR MEAL IS FREE” ON FOOD PLATES AND COACHES

                                                                                                    

                                                                    SOUTH WESTERN RAILWAY

                                      Press Release No. 203  Dt.   08.01.2019

SWR AIMS FOR TRANSPARENCY IN CATERING, TO

 PRINT “NO TIPS PLEASE, IF NO BILL, YOUR MEAL IS

 FREE” o­n FOOD PLATES AND COACHES

Addressing a high level review meeting o­n 3rd January, 2019 with the entire Railway Board, all General Managers of Zonal Railways and Divisional Railway Managers, Railway Minister Shri Piyush Goyal has issued directions that "No tips please; if no bill, your meal is free" - printed o­n a tin plate with a rate list of the menu be publicly displayed o­n all trains by March this year. All trains with catering facility should have rate list displaying prices of menu inclusive of GST and printed o­n a tin plate by March 2019.

This move is to ensure transparency in catering services. South Western Railway in collaboration with IRCTC is taking up this exercise in 44 (Forty four) trains with pantry cars originating from SWR (list enclosed). It is expected that the following stickers will be provided in all the above 44 (Forty four) trains within 10 days.

Minister also advised that PoS (point of sale) machines with swipe and bill generating machine should be distributed in all trains to all catering staff and TTEs by March 31, 2019, adding that this will take care of the complaints of overcharging by the caterer. 


1.POS machines in all trains/static units will be increased and issue of bills will be monitored.

2.Bill books with GST No. Will be ensured with the vendors in addition to POS machines.This will enable better monitoring of transactions


3.Licencees of catering contracts have been directed to issue QR code to vendors for accepting digital payment. These initiatives of promoting use of technology in catering are expected to boost the quality of services .As o­n in South Western Railway contracts for 100 trains are in place and all the vendors in the said trains shall transact through POS machines.

More over All kitchens/ RRs have been provided with CCTV camera and live streaming to Railway officers and o­n internet of the same is also made available for better quality control.

 

SWR appeals to passengers availing catering services in stations and o­n trains, to please insist for bills.                         

MOBILE CATERING UNITS (PANTRY CARS) OVER SWR:


Sl. No.

PANTRY CAR & NAME OF THE TRAIN

1

16506/16505: SBC-GIMB-SBC Gandhidham Express

2

16508/16507: SBC-JU-SBC Jodhpur Express

3

16210/16209: MYS-AII-MYS Express

4

16532/16531: YPR-AII-YPR Garib Nawaz Express

5

12607/12608 Lalbag Express SBC-MAS-SBC

6

12609/12610 Bangalore Express SBC-MAS-SBC

7

16502/16501: SBC-ADI-SBC Ahmedabad Express

8

12779/12780: VSG-NZM-VSG Goa Express.

9

12079/12080: SBC-UBL-SBC Janashatabdi: (Mini Pantry)

10

12295/12296: SBC-PNBE-SBC Sanghamitra Express. (Pantry Car)

11

12629/12630: YPR - NZM - YPR Sampark kranti Express (Pantry Car)

12

12649/12650: YPR - NZM - YPR Sampark kranti Exp. (Pantry Car)

13

22685/86 YPR - CDG - YPR Sampark kranti Exp. (Pantry Car)

14

22691/22692 & 22693/94 SBC-NZM-SBC (Via Raichur) Rajdhani Express

15

12027/12028, SBC-MAS-SBC, Shatabdi Exp.

16

16533/34 SBC-JU Express (Weekly)

17

12253/54 YPR-BGP Weekly express

18

12781/12782 MYS-NZM-MYS Swarna Jayanti Express

19

12213/14 YPR-DEE-YPR Duronto Express

20

16561/62 YPR-KCVL-YPR AC Express

21

12726/28 SBC-NDLS-SBC Karnataka Express

22

82653/54 YPR-JP-YPR Suvidha superfast Express train



List of TSV contract over SWR

Sl. No

section

Train No.

1

SBC-UBL section                    (Mail/Express trains)

17309/17310

2

12725/12726

3

12777/12778

4

11021/11022 & 11005/11006

5

16535/16536

6

16589/16590

7

16201/16202

8

17315/17316

9

17311/17312

10

11035/11036

11

16205/16206

12

17313/17314

13

SBC-UBL section                    (Passenger trains)

56913/56914

14

56917/56918

15

56515/56516

16

56519/56520

17

56221/56222

18

56225/56226

19

56227/56228

20

56224/56223

21

56915/56916

22

56273/56274

23

56269/56270

24

56517/56518

25

56271/56272

26

56911/56912

27

56909/56910

28

57451/57452

29

56271/56272

30

56529/56530

31

SBC-JTJ Section (Mail/Express trains o­nly)

12539/12540

32

22617/22618

33

16519/16520

34

17209/17210

35

17311/17312

36

17313/17314

37

16613/16614

38

16521/16522

39

19567/19568

40

22607/22608

41

22601/22602

42

12777/12778

43

22352/22351

44

16565/16566

45

17315/17316

46

16315/16316

47

12684/12683

48

16525/16526

49

12639/12640

                                                                                                           

                                                     (E. Vijaya)

                                                       Chief Public Relations Officer





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